Customer Care Survey

 May 12, 2008

1. What was your method of contact with Charles County Government?
Telephone
Walk-in
Web access
2. What was the nature of your visit or call?
 Seeking information
Obtain a permit
Apply for a job
Register for a Community
Service Program
Pay a fine/bill
Other.  Please explain:
3. Please enter the date of your visit/call:  
4. Which department did you contact/visit?

 Please list only one department. If you had contact with more than one department, please fill out a separate survey for each.
5. How would you rate the service you received?
Areas Rated
Excellent
Good
Fair
Poor
N/A
Courtesy and helpfulness of the staff
Accuracy of the information you received
Consistency of information
Telephone assistance
(ex: time on hold, call transfers)
Promptness of staff, speed of service
Follow-up by staff
Overall experience
6. Please tell us the one most important change that we could make to increase your satisfaction with Charles County Government?
7. If you would like a reply to any of your comments, please provide us with a way to contact you:
Name:
Address:
City, State, Zip:
Telephone Number:
E-Mail:

CALL CENTER
301-645-0550 or
301-870-3000

Maryland Relay Service TDD is
1-800-735-2258

Office Hours
Monday-Friday
8:00 A.M. - 4:30 P.M.

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