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Find Your Stop

View maps that show stops along the VanGO Routes.

Routes/Schedules

Using the menu below, locate the route you are interested in and either click Schedule to access the specific schedule (pdf) for the listed route, or click Detail to access specific route information.

If you wish to see a pdf document of all schedules please use the first menu item.

Passenger Pickup Policy for Specialized Service

Purpose

To provide a uniform method by which all VanGO Specialized Service drivers are to proceed when picking up or dropping off passengers.

Policy

VanGO’s Specialized Service program is a “door-to-door” service. Drivers are responsible for getting passengers safely on and off the vehicle and to the front door of their destination.

Exception: Facilities where the entrance door is above the ground floor. VanGO drivers are only required to get the passenger to the elevator entrance or stairwell.

Procedure

1. Drivers are required to step outside their vehicle and assist each passenger getting on or off the vehicle.This assistance will start at the passenger's groundfloor entrance and continue until the person is on the vehicle. The reverse will be in effect when picking up a passenger for transit home.

2. VanGO drivers are not allowed to enter any passengers house for pickup or drop off. However, passengers should be assisted to the entrance door.

3. VanGO drivers are only responsible for getting passengers to the entry door of a pickup or drop off location. If the passenger needs further assistance they will be required to have a Personal Care Attendant.

Note: All situations may not fit these guidelines and VanGO staff
will investigate and make individual determinations as they are needed.