Disconnecting Your Alarm System
If you wish to discontinue the use of your alarm system, or if you have moved into a location with an existing alarm system that you do not wish to use, please follow the recommendations listed below to discontinue alarm service and to ensure the alarm system is not physically capable of sending an alarm signal.
- For existing alarm systems, please ensure the BOTH the servicing and monitoring alarm companies have been notified that you have closed or wish to close this account to ensure they do not continue to place alarm dispatch requests should an alarm signal be received from your location(to document your instructions and the alarm company's receipt of same, send your instructions via return receipt certified mail). PLEASE NOTE: notifying your alarm company that you wish to cancel your contract DOES NOT physically render the alarm system inoperable but, rather, simply notifies the alarm company not to monitor and/or dispatch upon an alarm activation. Experience has proven, however, that many alarm companies continue to dispatch emergency personnel to an address upon an alarm activation, even though they have been instructed not to do so. This causes unnecessary false alarm dispatches and assessment of false alarm fines to the alarm owner/user.
- If you do not intend to continue using your alarm system, it is strongly recommended that you schedule a service call to have your alarm company, or another alarm company, physically disable the alarm system, thereby eliminating any possibility of the system generating future false alarms. At this time, you may be asked to address and weigh several issues, such as whether you wish to enter into a new contract of alarm services, terms of or transferability of existing contracts, ownership or leasing of existing alarm equipment, etc.
- If you are unsuccessful in arranging a service call to have the system disabled, you may wish to follow the procedures outlined below to disable to disconnect the alarm system yourself. Should this cause a false alarm, it can be waived upon the receipt of written notification from you that the system has been disabled or removed and the alarm registration closed.
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DISCLAIMER: |
The sole responsibility and/or liability for deciding to continue or discontinue alarm services lies with the alarm owner. The FARU shall not be liable for any damages or costs arising out of or in any way connected with the use or cancellation of alarm services. This information is provided as a public service to the consumer and does not imply endorsement of any particular course of action. |