What Your Alarm Company Should Do For You
In an effort to reduce false alarms, alarm companies are required, by law, to take certain proactive measures.
1. An alarm business must ensure that an alarm user’s system is registered before the system is activated or placed into service. An alarm business must collect from their alarm users the initial alarm registration form and fee and deliver to FARU prior to activating or placing system into service. Non-Compliance will result in the alarm business and/or alarm user being fined $150 for every false alarm dispatch request.
2. Alarm Businesses must attempt to verify every alarm signal before requesting emergency dispatch (with the exception of duress, hold-up, special medical or water flow signal alarms).
3. If it is determined that an alarm signal is false, alarm businesses must immediately attempt to cancel the emergency dispatch.
4. Alarm Businesses must notify alarm users in writing within 72 hours if they have requested an emergency dispatch to the alarm user’s alarm location.
5. When a new alarm system is installed in a home or business, the alarm business must provide the alarm user with an Installation Certification, certifying that:
● the system meets or exceeds installation standards;
● all persons responsible for the operation of the system have been fully trained on its proper use;