Customer Care Initiative
The Charles County Government Customer Service Plan provides all Charles County employees an opportunity to build competencies while serving customers in an efficient manner.
Program Objectives
• Improve service delivery by offering a variety of training courses focused on customer service skills.
• Identify behaviors that promote good customer service.
• Recognize and reward exceptional customer service.
• Develop a citizen survey and a climate survey to obtain feedback from internal and external customers on Charles County Government's customer service efforts.
