FAS - Information Technology

OPERATIONS

Frederick Jackson, Operations Manager

Operations is responsible for the County’s centralized computing platform, the IBM iSerie’s eServer 9406-820 and the twinaxial devices connected. Using IBM’s Client Access and Host-On-Demand (HOD) software, Operations shares responsibility with the Network Division of enabling the users on the CCGNET to access the eServer 820. Operations area of responsibility also include hardware and system maintenance for the eServer 820, technical support to the IT staff and users, backup and continuity planning, coordination between VoiceMail and the telephone system, Permits Interactive Voice Response (IVR) administration, eServer 820 system security, and the day to day operation and performance of the eServer 820 system.

Operations has the added responsibility of maintaining the County Government’s IT contingency plan. This involves coordinating with each department and other entities to ensure the minimum disruption to County services in the event of the lost of eServer 820 computer resources.

Cisco Business Communications Case Study

Charles County Improves Citizen Services and Boosts Safety by using the Cisco Business Communications solution to save money while delivering innovative new services. Download case study (pdf).

Most Digitally Advanced In Its Class For Seven Consecutive Years

Charles County has received the Center for Digital Government’s Nation’s Most Digitally Advanced County award for its size for seven consecutive years.

The county offers sophisticated e-services to citizens and businesses. The wireless infrastructure and capability initiated by Charles County’s Information Technology demonstrates its value to emergency preparedness.

• 2009 Survey Summary
• 2008 Survey Summary
• 2007 Survey Summary
• 2006 Survey Summary
• 2005 Survey Summary
• 2004 Survey Summary