Ms. Mattingly has been recognized for her outstanding efforts in performing extra duties during a reorganization and personnel shortage. Since October, she has assumed many of the Project Administrative Specialist's duties to continue the processing of invoices and other financial documents in a timely manner. Additionally, she assisted with providing support to the ROW office during their secretary's extended leave of absence. All of these duties are being performed while maintaining her own job responsibilities. This represents exceptional internal, as well as external customer service.